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Frequently Asked Questions
Find quick answers by topic, or reach out to our team directly.
Reservations
Book directly on this website: choose your tour or transfer, pick a date and pay a deposit to lock it in ($100 per tour, $50 per transfer). You will receive a confirmation by email right away. If you prefer, you can also book by WhatsApp or email and we will send you a secure payment link.
We recommend booking at least 48 hours ahead for transfers and 1 to 2 weeks ahead for tours, especially during high season (December to April) and holidays. For next-day or same-day requests, contact us directly by WhatsApp, we will confirm availability within minutes.
Yes. A deposit of $100 per tour or $50 per transfer confirms your booking; the remaining balance is paid on the day of service, in cash or by card. The deposit is non-refundable unless we are the ones who cancel.
Yes, subject to availability. Changes of date, time or pickup location must be requested by email at least 24 hours before the service. One reschedule per booking is included; rescheduling does not entitle you to a refund.
So your driver or guide knows exactly where to meet you, and so we can coordinate your pickup safely with the hotel. Please share your hotel or condo name and room number at least 48 hours before your service.
Pricing & Payments
All prices are in US dollars (USD). Any refunds are processed in Mexican pesos (MXN) at the exchange rate of the day; we are not responsible for exchange rate fluctuations or bank fees.
For private transfers, the price is a flat rate per vehicle, not per passenger. For private tours, the price shown is for your whole private group as described on each tour page, check “What’s included” and the group size for each one.
All online payments by card, the deposit or the full amount, include 16% Local Taxes, shown clearly at checkout before you pay. The remaining balance paid in cash on the day of your service has no taxes added; if you pay it by card, the 16% Local Taxes apply.
We accept major credit and debit cards, Apple Pay and PayPal for the deposit. The remaining balance can be paid on the day to your driver or guide in cash (USD or MXN, no taxes added) or by card (plus 16% Local Taxes). If you prefer to settle it before your service, just ask us for a secure payment link.
Yes, but only through PayPal. If you try to pay with American Express through Stripe (the card, Apple Pay, Google Pay or Link option at checkout), the payment will not go through, because Stripe, our card processor in Mexico, does not accept American Express cards issued outside Mexico. You can also pay with Visa or Mastercard, which work with any payment option.
Tips are not included and are always at your discretion. If you enjoyed your experience, a gratuity is a much-appreciated way to thank your guide and driver.
To check our current discounts and promotions, visit our Promotions page.
Private Tours
Yes. Every tour and transfer is exclusively for you and your travel companions. We never combine groups, and there are no extra stops to pick up other passengers. It’s your day, your way.
Our standard private vehicle seats up to 8 passengers with luggage (or up to 11 without). For larger groups we have vans for up to 14 passengers, tell us your group size when booking and we will send the right vehicle.
Absolutely. Private tours work for any group size, from one traveler to a full family or group of friends. The price is per group, so smaller parties simply share fewer seats.
Yes, most of our tours are great for families. Some adventure activities (ATV, jet ski, certain boat trips) have minimum age or height requirements, check each tour page or ask us. Child seats are available on request; let us know your children’s ages when you book.
All our guides and drivers are certified and bilingual, in English and Spanish.
We will do our best. Please contact us before you book to tell us about any mobility needs or medical conditions, so we can recommend the right tour and vehicle. Some sites and activities (hikes, boats, ATVs) have terrain or safety limitations we will explain honestly.
Yes. We are certified by SECTUR (Mexico’s Ministry of Tourism), and all our tours are backed by comprehensive liability insurance.
Food Restrictions & Allergies
Yes. Tell us about any allergy, intolerance or dietary preference (vegetarian, vegan, gluten-free, kosher, halal, etc.) when you book, and we will plan restaurant stops and any included meals accordingly.
Yes, most of our tours already include a meal. You can see exactly what each tour includes under “What’s included” on its page.
Our tours already include a set restaurant stop. If you would like to visit a specific restaurant instead, we can arrange it, just let us know before you book. Please note this always has an extra cost: the restaurant bill is paid by you, and there is an additional charge for the transportation to that place.
Yes, you are welcome to bring your own snacks and drinks. Most of our tours already include drinks and snacks; you can see the details under “What’s included” on each tour page.
Please let us know when booking and remind your guide on the day. We will alert restaurants and avoid cross-contamination where possible, but we cannot guarantee allergen-free environments at third-party venues.
Pickup & Transportation
Anywhere in Los Cabos: San José del Cabo, the Tourist Corridor and hotel zone, Palmilla and Las Ventanas, Cabo San Lucas downtown, Pedregal and the Marina, as well as Todos Santos. If your hotel or villa is outside these zones, ask us for a quote.
Yes. After you clear customs, your driver will be waiting with a sign showing your name. We send you the driver’s name and a direct contact number by WhatsApp before your flight lands, and we track your flight to adjust the pickup time if it’s delayed.
Yes, just tell us both addresses when you book. Point-to-point transfers between any two locations in Los Cabos are available; extra stops along the way are subject to availability and may have an additional charge.
Yes. Private tours start at the time that works best for you, subject to the tour’s recommended schedule (for example, boat tours and whale watching depend on sea conditions and daylight). We will suggest the ideal time when you book.
All our vehicles are private and air-conditioned. We usually use van-style vehicles, which are more comfortable thanks to their size and the extra room for you and your luggage. We do not assign a specific model in advance, but your vehicle will always be private and comfortable, with a professional, bilingual driver.
For departures we wait up to 20 minutes; at the airport we hold your spot for up to 2 hours after landing; for tours, up to 30 minutes past the start time. If you’re running late, message us on WhatsApp right away so we can adjust, after these limits without notice, the service counts as a no-show.
Yes, on request. Tell us the ages of your children when you book so we can install the right seats.
Itineraries & Before Your Tour
Of course, if you would like to create your own tour, we can build it for you. Just contact us directly so we can help you with the logistics and confirm the places you want to visit.
Within reason, yes. Your guide can adapt the pace, skip a stop or add a short detour. Major changes (a different destination, extra hours) depend on availability and may have an additional cost.
Yes, with prior notice. Let us know in advance so we can plan the stop, and please note it includes an extra transportation fee.
Each tour page shows its duration in the quick facts at the top. Most day tours run 4 to 8 hours, including pickup and drop-off at your hotel.
Comfortable clothes and shoes, sunscreen, a hat, sunglasses and a light jacket for boat tours or evenings. For water activities bring a swimsuit and towel. We’ll send specific recommendations with your confirmation.
No need to print anything, your confirmation on your phone is enough. Please bring your passport, or a photo of it on your phone, as identification. For the ATV tour, a valid credit card must also be presented on the day.
Yes. Your private vehicle stays with you all day and is locked when you’re away from it, so you can leave bags, jackets or shopping inside. We still recommend keeping passports, cash and valuables with you.
Cancellations & Weather
Cancel by email at least 24 hours before your tour or transfer and your deposit is refunded in full. Boat, yacht and ceremonial experiences require at least 7 days’ notice. Requests under those windows are non-refundable. Full details on our Cancellation Policy page.
By email only, to [email protected], we cannot process cancellations by WhatsApp, phone or social media, for your security and ours. Rescheduling is allowed once per booking, subject to availability.
Less than 24 hours before, the deposit is not refundable. If it’s a genuine emergency (illness, accident, flight change) send us supporting documentation and we may issue a 6-month certificate at our discretion. No-shows are not refunded.
If your flight or vacation is cancelled, we will issue a certificate valid for 6 months so you can use your deposit on a future trip, or transfer it to someone else as a gift, with prior approval.
Yes, tours run rain or shine, a shower in Baja usually passes quickly. Weather alone is not a valid reason to cancel. If a road, site or port is closed by the authorities, we will first try to reschedule; if that’s not possible, we refund your deposit within 10 business days.
Boat, jet ski and whale-watching trips depend on the Port Captain’s authorization. If the port is closed for safety, we move your trip to another date at no cost or refund your deposit in full.
Hurricane season in Los Cabos runs roughly from August to October, with September the most active month; the rest of the year is dry and sunny. Whale-watching season is mid-December to mid-April. Note the 7-day cancellation window for boat experiences applies year-round.
By WhatsApp at +52 624-355-8515. Our team answers every day from 8 am to 8 pm. On the day of your tour, if you can’t find your driver or guide or you’re running late, message us immediately and we will sort it out.
Still have questions?
Our team is happy to help before you book.
